Cadacus Support Policy

 How to Get Support 

 
1.  For Support of SYSPRO Licensed Solutions, which include:
    • EDI Solution
    • Shipping Solution
    • Freight Calculator Solution

Please contact Support in this order:

    • For end-user customers, contact your SYSPRO Dealer
    • For dealers and consultants, contact SYSPRO
    • Post in our Cadacus Community Support Forum and Help site
    • Cadacus, if under a Support Contract

2.  For Support of all other Cadacus Solutions, please contact Support in this order:

3.  Additional Support Providers

While your SYSPRO Dealer is always your first line of Support, we at Cadacus maintain a list of SYSPRO consultants who have proven Cadacus Solutions skills that may not be available at your Dealer-- click here for the list that includes contact information...

 4.  Cadacus Solutions for SYSPRO Direct Support Request (note: requires registration and login)

If the SYSPRO customer still requests direct consulting or development support from Cadacus, the request will be considered on a case-by-case basis under the following requirements:

    • the customer is aware of the Cadacus Support Policy and has followed the recommended steps in it attempting to address the need at hand;
    • the customer has a unique case and has informed his/her dealer of an interest in pursuing outside help beyond the scope of typical dealer and Cadacus support;
    • the customer has registered on our website and completed a “Cadacus Solutions for SYSPRO Direct Support Request” form here (note: requires registration and login) describing the general needs or requirements.