Cadacus Support Policy
How to Get Support
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- EDI Solution
- Shipping Solution
- Freight Calculator Solution
Please contact Support in this order:
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- For end-user customers, contact your SYSPRO Dealer
- For dealers and consultants, contact SYSPRO
- Post in our Cadacus Community Support Forum and Help site
- Cadacus, if under a Support Contract
2. For Support of all other Cadacus Solutions, please contact Support in this order:
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- Your SYSPRO Dealer
- Our Cadacus Community Support Forum and Help site
- Cadacus, if under a Support Contract
3. Additional Support Providers
While your SYSPRO Dealer is always your first line of Support, we at Cadacus maintain a list of SYSPRO consultants who have proven Cadacus Solutions skills that may not be available at your Dealer-- click here for the list that includes contact information...
4. Cadacus Solutions for SYSPRO Direct Support Request (note: requires registration and login)
If the SYSPRO customer still requests direct consulting or development support from Cadacus, the request will be considered on a case-by-case basis under the following requirements:
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- the customer is aware of the Cadacus Support Policy and has followed the recommended steps in it attempting to address the need at hand;
- the customer has a unique case and has informed his/her dealer of an interest in pursuing outside help beyond the scope of typical dealer and Cadacus support;
- the customer has registered on our website and completed a “Cadacus Solutions for SYSPRO Direct Support Request” form here (note: requires registration and login) describing the general needs or requirements.